General FAQ

  1. Do you give discounts for bulk orders? For specific items only, such as single straws and pencils.

  2. Can I be a reseller? As much as we want to help, we want our products to be affordable to people from all walks of life. We do not accept online resellers to avoid unfair pricing, hoarding, rebranding, and plastic packaging. We are however open for distributors and stockists. Contact us only if you have an air-conditioned physical store with an accessible location.

  3. Do you do meetups? You might want to visit one of our locations instead. We are regular people with full-time day jobs and other responsibilities as well. We can also arrange for Lalamove deliveries.

  4. Do you ship nationwide? Yes, but we currently do not accept deliveries to remote areas or islands.

  5. Can I reserve a slot or preorder? Trust us, you wouldn’t want to want to wait for something without an ETA. As some of our products are manufactured and take a long time before being cleared for sale, we do not want to be responsible for items we currently do not have on hand. To avoid confusion, we do not accept reservations or preorders.

  6. What are your payment options? Bank deposit (BDO, BPI, Unionbank, Security Bank, Metrobank, PNB – OTC and Online/Mobile accepted), Paypal, GCash, Paymaya, and PayPal. We do not support Cash On Delivery (COD) as we’ve had enough of customers checking out but never paying for their CODs, wasting our time, resources, and effort of packing their orders.

  7. Can I return/refund my order? We only accept refunds and returns for the matters listed in our terms. We ship our fragile items securely so we cannot refund broken glass items, please opt for Lalamove delivery for fragile items otherwise it is the courier’s fault. We will also not honor for refund if the color is not to your liking, as each item is different, and actual colors may vary due to lighting and screen resolution.

  8. My package got returned to the sender (RTS). Help? Since we don’t do refunds for this matter, we’ll ask you to shoulder another shipping fee for redelivery.

  9. Why don’t you ship plastic-free? We do, actually, for orders within Metro Manila, via Lalamove, or via Blitz, for selected areas. We also have stockists from where you can buy our items in person with absolutely zero plastic. For provincial orders, we have to use issued plastic pouches, as boxed packages are also required to be waterproofed by wrapping the box in tape or clingwrap. We urge buyers to please recycle or upcycle your plastic pouches or include them in your Ecobricks.

  10.  Where else can I buy your merchandise? You can drop by our stockists or you can also buy from our official Shopee reseller.