Due to an increasing number of lost and delayed parcels by our partner couriers, we have decided to limit our provincial deliveries.
Orders for addresses in remote areas and islands will not be accepted anymore. Please have the items delivered to a major city with an LBC branch instead, or better yet to an address within Metro Manila.
Serviceable Areas as of September 2018:
- METRO MANILA
- GMA: Bulacan, Cavite, Laguna, Pampanga, Rizal
- LUZON: Baguio City, Batangas City, Lipa, Tanauan, Balanga, Tuguegarao, San Fernando LU, Dagupan, Tarlac City, Puerto Princesa.
- VISAYAS: Cebu City, Iloilo City, Tacloban, Ormoc, Bacolod.
- MINDANAO: Davao City, Cagayan De Oro, Zamboanga City.
For other areas not on our list, you may still order but take note that we will not be liable for any losses or delays, insured or not.
Currently, plastic-free delivery is only available for orders within Metro Manila via Lalamove (fragile / bulk only, via direct order) with a minimum order of PHP 1500 and on certain days only (Monday, Thursday, Friday, Sunday) Delivery will be paid upfront upon receipt, but we will not do COD. All payments must be settled before shipping out.
We have ended our contract with our previous courier that supported plastic-free delivery nationwide due to more than half of our parcels getting lost and wet/damaged.
As much as we would want to advocate for a 100% zero-waste delivery process, express shipping via established delivery couriers is the most economical approach for most of our buyers. We want people from all walks of life to be able to afford our products, and that includes the delivery fees.
Our current fees are as follows:
- Metro Manila (via Fastrack)
Small: 60 , Large 80
- Provincial (via Xend)
Small: 150 , Large 220
For regular delivery, the courier standard plastic pouches will be provided by the courier and shall be used for all packages.
All other packaging (from our end) are from recycled materials. We pride ourselves in never having to purchase our own packaging materials as we get donations of used cardboard, clean newspaper, used paperbags, used bubblewrap and foam sheets.
We only use kraft paper tape for securing your items.
We can never assure ETAs or delivery timeframes. As a general guide, we ship out items within 3 days of confirming your payments. Delivery may take:
- 1-3 days for Metro Manila
- 5-10 days for Provincial
Delays are very common due to traffic, volume surge (couriers delivering more parcels than they can manage and expect), weather, among many other reasons. We suggest holding off on your orders if you are not willing to wait.
Return To Sender
In case of RTS (return to sender) due to: house closed, no one to received, no ID, unlocated address, no response from consignee, and other reasons – we are not going to refund. Please settle a redelivery fee (same amount as you paid for your initial delivery attempt) to have your items re-delivered.